Seasonal Client Concierge — Receptionist

H&R Block, Inc.; Scottsville (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Richmond, VA. This in-person role handles client check-ins, scheduling, and coordination with tax professionals to ensure a smooth day-to-day experience.

You will support the office team, maintain a professional environment, and contribute to excellent client service during tax season, with opportunities to grow into tax preparation or leadership roles within the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office/Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Richmond, VA. This in-person role handles client check-ins, scheduling, and coordination with tax professionals to ensure a smooth day-to-day experience.

You will support the office team, maintain a professional environment, and contribute to excellent client service during tax season, with opportunities to grow into tax preparation or leadership roles within the office.