Seasonal Client Concierge | Front Desk & Scheduling

H&R Block, Inc.; Quantico (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Virginia. You will greet clients, manage check-in, answer calls, and help schedule appointments with tax professionals.

This in-person role supports daily office operations and can lead to tax preparation or leadership opportunities with training. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a client-facing role.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Proficiency with basic computer tools.
• Availability to work evenings and weekends during tax season.
• This is an in-person, on-site role.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and document intake processes.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Virginia. You will greet clients, manage check-in, answer calls, and help schedule appointments with tax professionals.

This in-person role supports daily office operations and can lead to tax preparation or leadership opportunities with training. Evening and weekend availability during tax season is required.