Client Service Concierge - Front Desk (Seasonal)

H&R Block, Inc.; La Grange (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This in-office role provides a pathway into tax preparation or office leadership with training and teamwork.

You will work alongside tax professionals, handle client check-ins, and maintain a professional, organized environment. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

multitask

Organizational skills

Technology proficiency

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Kentucky is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. This in-office role provides a pathway into tax preparation or office leadership with training and teamwork.

You will work alongside tax professionals, handle client check-ins, and maintain a professional, organized environment. Evening and weekend availability during tax season is required.