Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Jeffersontown (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Louisville, KY.

This in-person role offers training and a path into tax preparation or leadership within a supportive team. Responsibilities include front-desk duties, document intake, maintaining organized work areas, and coordinating with tax professionals to ensure a positive client experience.

Qualifications

• Experience in fast-paced, client-centered environments.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Scheduling

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Louisville, KY.

This in-person role offers training and a path into tax preparation or leadership within a supportive team. Responsibilities include front-desk duties, document intake, maintaining organized work areas, and coordinating with tax professionals to ensure a positive client experience.