Seasonal Client Service & Front Desk Specialist

H&R Block, Inc.; Dunbar (WV); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and serve as the friendly face of the office. You will manage scheduling, office operations, and support tax professionals.

This in-person role requires strong communication, multitasking, and discretion with client information. Training provided; evenings and weekends during tax season are required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Professional communication

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and serve as the friendly face of the office. You will manage scheduling, office operations, and support tax professionals.

This in-person role requires strong communication, multitasking, and discretion with client information. Training provided; evenings and weekends during tax season are required.