Seasonal Front Desk Client Specialist

H&R Block, Inc.; Burke (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist. This in-person role greets clients, manages scheduling, and supports office operations alongside tax professionals. It offers exposure to tax work and potential growth into leadership or tax prep paths.

Candidate should excel in a fast-paced, client-focused environment, with strong communication and multitasking abilities. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Microsoft Office

Teams

Scheduling systems

Multi-tasking

Attention to detail

Client service

Office etiquette

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist. This in-person role greets clients, manages scheduling, and supports office operations alongside tax professionals. It offers exposure to tax work and potential growth into leadership or tax prep paths.

Candidate should excel in a fast-paced, client-focused environment, with strong communication and multitasking abilities. Evening and weekend availability during tax season is required.