Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; The Colony (TX); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Texas. This in-person role is the welcoming face of the office, handling client check-in, scheduling, and routing to the right tax professional.

You will greet clients, answer calls, manage appointments, scan documents, and support daily operations with confidentiality. The position offers training and a path into tax preparation or office leadership during tax season.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Conocimientos

Customer service

Communication

Multitasking

Team collaboration

Professional demeanor

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Texas. This in-person role is the welcoming face of the office, handling client check-in, scheduling, and routing to the right tax professional.

You will greet clients, answer calls, manage appointments, scan documents, and support daily operations with confidentiality. The position offers training and a path into tax preparation or office leadership during tax season.