Seasonal Client Experience Specialist

H&R Block, Inc.; Hurst (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Texas.

You’ll work with tax professionals and handle documents with discretion, gaining exposure to tax workflows and potential growth into tax prep or leadership roles. The role emphasizes a friendly, efficient client experience, strong teamwork, and reliability, with evening and weekend hours during tax season and proficiency

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with organized work style.
• Proficient with MS Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Evenings/weekends availability

Education

High school diploma / GED

Experience in hospitality / call center / customer service / medical industries

Experience in receptionist / front desk / admin support

Experience in tax office / CPA / financial services

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person in Texas.

You’ll work with tax professionals and handle documents with discretion, gaining exposure to tax workflows and potential growth into tax prep or leadership roles. The role emphasizes a friendly, efficient client experience, strong teamwork, and reliability, with evening and weekend hours during tax season and proficiency