Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Somerset (Somerset County); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Somerset, NJ is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily office operations, working alongside tax professionals with training provided.

You will greet clients, answer calls, match clients with the right tax expert, manage documents, and keep the office organized. Availability evenings and weekends during tax season is required; prior customer service

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork skills.
• Ability to multitask and manage priorities during tax season.
• Attention to detail and follow-through.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Office software & scheduling tools

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Microsoft Teams

Job description

H&R Block in Somerset, NJ is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. This in-person role handles client check-in, scheduling, and daily office operations, working alongside tax professionals with training provided.

You will greet clients, answer calls, match clients with the right tax expert, manage documents, and keep the office organized. Availability evenings and weekends during tax season is required; prior customer service