Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Lakewood Township (NJ); Presencial; USD 22.000 - 37.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

On-site training

Descripción de la vacante

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in New Jersey. You will greet clients, manage check-ins, and coordinate with tax professionals to match needs with the right expert. This in-person role supports daily office operations and client confidentiality.

The position offers evening and weekend shifts during tax season, with training provided to support growth into tax preparation or leadership roles within the office.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Fast-paced environment

Interpersonal skills

Multitasking

Organization

Computer basics

Evenings/weekends availability

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in New Jersey. You will greet clients, manage check-ins, and coordinate with tax professionals to match needs with the right expert. This in-person role supports daily office operations and client confidentiality.

The position offers evening and weekend shifts during tax season, with training provided to support growth into tax preparation or leadership roles within the office.