Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Deptford Township (NJ); Sur place; USD 22 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. in Deptford, NJ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and daily office operations alongside tax professionals in person.

This role provides training with potential growth into tax preparation or office leadership; evening and weekend shifts during tax season are required, with a strong emphasis on confidentiality and high client service standards.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Client service

Communication

Multitasking

Organizational skills

Basic computer skills

Formation

High school diploma/GED or equivalent

Outils

Microsoft Office

Microsoft Teams

Scheduling systems

Description du poste

H&R Block, Inc. in Deptford, NJ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, scheduling, and daily office operations alongside tax professionals in person.

This role provides training with potential growth into tax preparation or office leadership; evening and weekend shifts during tax season are required, with a strong emphasis on confidentiality and high client service standards.