Seasonal Client Experience Specialist

H&R Block, Inc.; Trenton (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. in New Jersey is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support office operations in person. You’ll connect clients with the right tax professional and help maintain a professional first impression.

The role requires evening and weekend availability during tax season and offers training with opportunities to advance to tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-focused

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

HS diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in New Jersey is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support office operations in person. You’ll connect clients with the right tax professional and help maintain a professional first impression.

The role requires evening and weekend availability during tax season and offers training with opportunities to advance to tax preparation or office leadership.