Seasonal Client Service Front Desk Specialist

H&R Block, Inc.; Saint Clair Shores (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist to serve as the friendly first point of contact for clients. This in-person role supports daily office operations and scheduling alongside a team of tax professionals.

The position emphasizes strong communication, multitasking, and discretion with client information, with opportunities for growth into tax preparation or office leadership through training and support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Michigan is seeking a seasonal Client Service Professional / Receptionist to serve as the friendly first point of contact for clients. This in-person role supports daily office operations and scheduling alongside a team of tax professionals.

The position emphasizes strong communication, multitasking, and discretion with client information, with opportunities for growth into tax preparation or office leadership through training and support.