Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.

Wilmington (NC)

On-site

USD 21,000 - 28,000

Part time

2 days ago

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Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-ins, and coordinate scheduling for tax professionals, supporting daily operations in a fast-paced setting.

This in-person role requires strong communication, multitasking, and discretion with sensitive information. Evening and weekend availability during tax season is expected to meet client needs and ensure a smooth office flow.

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and communication skills.
Ability to multitask and manage priorities.
Detail-oriented with follow-through.
Proficiency with basic computer programs.

Responsibilities

Greet clients warmly and create a welcoming, professional first impression.
Answer calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning documents.
Maintain office organization and cleanliness to support a smooth client experience.
Collaborate with tax professionals to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.