Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Northampton (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, answer calls, schedule appointments, and match clients with the right tax professional; handle check-in and intake, maintain an organized office, and collaborate with the tax team for smooth daily operations. Evening and weekend availability during tax season is required; training is provided and this

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling systems.
• Evening and weekend availability during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning.
• Maintain a clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills

Scheduling experience

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will greet clients, answer calls, schedule appointments, and match clients with the right tax professional; handle check-in and intake, maintain an organized office, and collaborate with the tax team for smooth daily operations. Evening and weekend availability during tax season is required; training is provided and this