Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Town of Ulysses (NY); On-site; USD 22,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance support

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will greet clients, answer calls, coordinate appointments, handle intake documents, and collaborate with tax professionals. This role offers training and a path into tax preparation or office leadership.

Evenings and weekend availability during tax season is required; prior hospitality or customer service experience is valued.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming office impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and document intake processes.
• Maintain organized, clean office environment.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will greet clients, answer calls, coordinate appointments, handle intake documents, and collaborate with tax professionals. This role offers training and a path into tax preparation or office leadership.

Evenings and weekend availability during tax season is required; prior hospitality or customer service experience is valued.