Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Fort Myers (FL); On-site; USD 22,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Fort Myers, FL. You will greet clients, manage check-in and scheduling, and support tax professionals in a fast-paced, in-person office.

This role focuses on client service, confidentiality, and smooth daily operations, with opportunities to advance into tax preparation or leadership through training and teamwork.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through with tasks.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Fort Myers, FL. You will greet clients, manage check-in and scheduling, and support tax professionals in a fast-paced, in-person office.

This role focuses on client service, confidentiality, and smooth daily operations, with opportunities to advance into tax preparation or leadership through training and teamwork.