Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Fort Myers (FL); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. in Fort Myers is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will connect clients with the right tax professionals, handle check-ins, and maintain a professional, organized office environment. Training is provided, with opportunities to grow into tax prep or office leadership during the season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service orientation

Communication skills

Multitasking

Office teamwork

Attention to detail

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Fort Myers is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage scheduling, and support daily office operations in person.

You will connect clients with the right tax professionals, handle check-ins, and maintain a professional, organized office environment. Training is provided, with opportunities to grow into tax prep or office leadership during the season.