Seasonal Client Experience Specialist - Front Desk

H&R Block, Inc.; Naples (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block in Naples, FL is seeking a Seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations at our in-person office during tax season.

You will coordinate with tax professionals, handle check-ins, and ensure a professional client experience while protecting confidential information. This role provides training and a potential path into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Detail-oriented

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office/Teams

Scheduling systems

Job description

H&R Block in Naples, FL is seeking a Seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations at our in-person office during tax season.

You will coordinate with tax professionals, handle check-ins, and ensure a professional client experience while protecting confidential information. This role provides training and a potential path into tax preparation or office leadership.