Seasonal Front Desk & Client Experience Associate

H&R Block, Inc.; Lutz (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block Florida is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations. This in-person role offers training and pathways into tax preparation or leadership within a collaborative tax office.

The ideal candidate thrives in a fast-paced, client-centric environment, demonstrates strong communication, multitasking, and organization, and is comfortable using Microsoft Office and scheduling systems during tax season,

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Detail oriented

Office software

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block Florida is seeking a Seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations. This in-person role offers training and pathways into tax preparation or leadership within a collaborative tax office.

The ideal candidate thrives in a fast-paced, client-centric environment, demonstrates strong communication, multitasking, and organization, and is comfortable using Microsoft Office and scheduling systems during tax season,