Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Naples (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Fort Myers area seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-in, and support daily operations alongside tax professionals.

This in-person role emphasizes confidentiality, teamwork, and flexibility during tax season, with training and opportunities to grow into tax preparation or office leadership. Previous customer service experience is valued.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication skills

Team collaboration

Multitasking

Organization

Basic computer skills

Education

High school diploma or GED

Job description

H&R Block, Inc. in Fort Myers area seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule appointments, manage check-in, and support daily operations alongside tax professionals.

This in-person role emphasizes confidentiality, teamwork, and flexibility during tax season, with training and opportunities to grow into tax preparation or office leadership. Previous customer service experience is valued.