Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Watervliet Township (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Michigan. You will greet clients, manage scheduling, and support daily operations with tax professionals.

This in-person role provides training and room to grow into tax preparation or office leadership during the busy tax season, while maintaining confidentiality and a high standard of service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions and team collaboration.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced env.

Interpersonal skills

Multitasking

Attention to detail

Basic IT skills

Evenings & weekends

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office in Michigan. You will greet clients, manage scheduling, and support daily operations with tax professionals.

This in-person role provides training and room to grow into tax preparation or office leadership during the busy tax season, while maintaining confidentiality and a high standard of service.