Seasonal Front Desk & Client Services Lead

H&R Block, Inc.; Menomonee Falls (WI); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers a pathway into tax preparation or office leadership with on-site duties during the tax season. You will work with tax professionals and teammates to ensure a smooth client experience, handle confidential information, and maintain a professional office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities across the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organization

Computer literacy

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers a pathway into tax preparation or office leadership with on-site duties during the tax season. You will work with tax professionals and teammates to ensure a smooth client experience, handle confidential information, and maintain a professional office environment.