Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Stoneham (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role serves as the first impression of the office and pairs with tax professionals to direct clients to the right services.

Training is provided, and this position offers a path into tax preparation or office leadership. The role requires strong client focus, multitasking ability, and availability evenings/weekends during tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer phones, schedule appointments, and match clients to appropriate tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain an orderly office to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organization

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. This role serves as the first impression of the office and pairs with tax professionals to direct clients to the right services.

Training is provided, and this position offers a path into tax preparation or office leadership. The role requires strong client focus, multitasking ability, and availability evenings/weekends during tax