Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Los Banos (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will be the friendly face of the office and connect clients with the right tax professional, while maintaining confidentiality and a smooth client experience.

This role offers training and opportunities to advance into tax preparation or office leadership. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced

Interpersonal

Multitasking

Organizational

MS Office

Scheduling systems

Team collaboration

Evening/weekend

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will be the friendly face of the office and connect clients with the right tax professional, while maintaining confidentiality and a smooth client experience.

This role offers training and opportunities to advance into tax preparation or office leadership. Availability for evenings and weekends during tax season is required.