Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Chesapeake (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, requiring evenings and weekends during tax season. Training and support are provided to help you grow into tax preparation or leadership opportunities within a supportive team.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools like Office 365.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Microsoft Office

Teams

Scheduling systems

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, requiring evenings and weekends during tax season. Training and support are provided to help you grow into tax preparation or leadership opportunities within a supportive team.