Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Cape Coral (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the local office. You will greet clients, manage check-in, handle calls, and coordinate scheduling while supporting daily operations with tax professionals.

This in-person role requires strong communication, multitasking, and discretion with confidential client information. Training is provided, with evenings and weekends common during tax season; opportunities for growth into client

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong verbal and written communication; professional client interactions.
• Ability to multitask and manage scheduling and office tasks.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer tools (Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the local office. You will greet clients, manage check-in, handle calls, and coordinate scheduling while supporting daily operations with tax professionals.

This in-person role requires strong communication, multitasking, and discretion with confidential client information. Training is provided, with evenings and weekends common during tax season; opportunities for growth into client