Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Garland (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, handling check-in, scheduling, and supporting tax professionals to ensure smooth daily operations.

The position requires strong communication, multitasking, and organizational skills, with availability to work evenings and weekends during tax season. Prior hospitality or call center exposure is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client-facing interactions.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, handling check-in, scheduling, and supporting tax professionals to ensure smooth daily operations.

The position requires strong communication, multitasking, and organizational skills, with availability to work evenings and weekends during tax season. Prior hospitality or call center exposure is a plus.