Seasonal Front Desk & Client Concierge (Tax Season)

H&R Block, Inc.; Pulaski (VA); On-site; USD 18,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.

This in-person role emphasizes confidentiality, teamwork, and strong organizational skills, with opportunities to grow into tax preparation or office leadership during the busy season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office administration

Discretion and confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.

This in-person role emphasizes confidentiality, teamwork, and strong organizational skills, with opportunities to grow into tax preparation or office leadership during the busy season.