Seasonal Epic Ascent Concierge Lead — Remote

Vail Resorts, Inc.; Michigan; Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain Perks

MORE employee discounts

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Job summary

The Epic Ascent Supervisor leads the Epic Ascent Concierge team, partnering with Ski & Snowboard School and resort partners to deliver exceptional guest experiences and service standards.

Starting wage is $25.00 to $31.32 per hour for Winter Seasonal 2026/2027, full time shifts. This role requires strong leadership, coaching, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years in guest services or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead and develop employees in fast-paced environments.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Leadership

Coaching

Communication

Organization

Problem-solving

Tools

Reservation systems

Microsoft Office

Operational technology tools

Job description

The Epic Ascent Supervisor leads the Epic Ascent Concierge team, partnering with Ski & Snowboard School and resort partners to deliver exceptional guest experiences and service standards.

Starting wage is $25.00 to $31.32 per hour for Winter Seasonal 2026/2027, full time shifts. This role requires strong leadership, coaching, and the ability to manage multiple priorities in a fast-paced environment.