Seasonal Remote Concierge Team Lead Epic Ascent

Vail Resorts; New York (NY); Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain perks and employee passes

Employee discounts on lodging and gear

401(k) Retirement Plan

Employee Assistance Program

Extensive training and professional发展

Job summary

Vail Resorts is hiring for a Winter Seasonal role in the Epic Ascent Concierge team. The Supervisor provides frontline leadership, coaching, and service execution to deliver an exceptional guest experience for private lessons and premium resort offerings.

Work closely with resort partners to drive service excellence, workforce readiness, and high standards of Epic Service. The role requires strong communication and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services

Leadership

Communication

Problem solving

Time management

Tools

Reservation systems

Microsoft Office

Operational tools

Job description

Vail Resorts is hiring for a Winter Seasonal role in the Epic Ascent Concierge team. The Supervisor provides frontline leadership, coaching, and service execution to deliver an exceptional guest experience for private lessons and premium resort offerings.

Work closely with resort partners to drive service excellence, workforce readiness, and high standards of Epic Service. The role requires strong communication and the ability to manage multiple priorities in a fast-paced setting.