Remote Epic Ascent Concierge Lead

Vail Resorts; New Hampshire; Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain passes

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Training and development

Job summary

Vail Resorts is hiring for the Epic Ascent Supervisor to oversee the Concierge team supporting private lessons, specialty experiences, and premium resort services.

Join a team committed to exceptional guest experiences, coaching and developing staff, and coordinating operations across Resort partners. Hybrid/remote-ready, with winter seasonal employment and a starting wage of $25.00–$31.32 per hour.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Leadership

Communication

Problem-solving

Organization

Multitasking

Tools

Reservation systems

Microsoft Office

Operational technology tools

Job description

Vail Resorts is hiring for the Epic Ascent Supervisor to oversee the Concierge team supporting private lessons, specialty experiences, and premium resort services.

Join a team committed to exceptional guest experiences, coaching and developing staff, and coordinating operations across Resort partners. Hybrid/remote-ready, with winter seasonal employment and a starting wage of $25.00–$31.32 per hour.