Seasonal Epic Ascent Concierge Lead - Remote

Vail Resorts, Inc.; California; Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain perks: free employee lift

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Training and development

Job summary

Vail Resorts, Inc. is seeking a dynamic Epic Ascent Supervisor to lead the Concierge team for private lessons and premium experiences, ensuring exceptional guest service and flawless operations across Ski & Snowboard School partnerships.

The role focuses on coaching, scheduling, and coordinating private lessons, with availability for evenings, weekends, and holidays; starting wage $25.00–$31.32/hr for Winter Season 2026/2027, full-time shifts, with housing not provided.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services leadership

Operations leadership

Communication

Organization

Problem solving

Multitasking

Tools

Reservation systems

Microsoft Office

Operational tech tools

Job description

Vail Resorts, Inc. is seeking a dynamic Epic Ascent Supervisor to lead the Concierge team for private lessons and premium experiences, ensuring exceptional guest service and flawless operations across Ski & Snowboard School partnerships.

The role focuses on coaching, scheduling, and coordinating private lessons, with availability for evenings, weekends, and holidays; starting wage $25.00–$31.32/hr for Winter Season 2026/2027, full-time shifts, with housing not provided.