Concierge Team Lead - Epic Ascent (Remote, Seasonal)

Vail Resorts; Minnesota; Remote; USD 34.000 - 43.000; Vollzeit

Benefits dieser Stelle

Ski passes for employees

Employee discounts on lodging, food, &

Free ski lessons

Zusammenfassung

Vail Resorts in the United States is hiring for winter 2026/27 for the Epic Ascent Supervisor role within the Ski & Snowboard School, product sales and services, and other resort teams. The role provides frontline leadership for the Epic Ascent Concierge team, coaching and coordinating private lessons, specialty experiences, and premium guest requests to ensure exceptional guest experiences.

Starting wage is $25.00/hr to $31.32/hr with full-time winter seasonal status; remote options may apply

Qualifikationen

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Aufgaben

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Kenntnisse

Leadership

Coaching

Communication

Organization

Problem-solving

Multitasking

Tools

Reservation systems

Microsoft Office

Operational technology tools

Jobbeschreibung

Vail Resorts in the United States is hiring for winter 2026/27 for the Epic Ascent Supervisor role within the Ski & Snowboard School, product sales and services, and other resort teams. The role provides frontline leadership for the Epic Ascent Concierge team, coaching and coordinating private lessons, specialty experiences, and premium guest requests to ensure exceptional guest experiences.

Starting wage is $25.00/hr to $31.32/hr with full-time winter seasonal status; remote options may apply