Senior Epic Ascent Concierge Lead - Remote

Vail Resorts; Vermont; Ibrido; USD 34.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free employee passes

Discount lift tickets

401(k) plan

Employee assistance program

Training and development

Health insurance (seasonal)

Descrizione del lavoro

Vail Resorts in Vermont is hiring for the Winter 2026/2027 season for the Epic Ascent Supervisor role within the Epic Ascent Concierge team, supporting the Epic Ascent Manager with daily operations, coaching, and service execution to deliver exceptional guest experiences for Ski & Snowboard School private lessons and premium resort offerings.

You will work with multiple resort teams to drive service excellence, staffing, and continuous improvement, with starting wage $25.00/hr to $31.32/hr and

Competenze

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Mansioni

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Conoscenze

Guest services

Leadership

Communication

Problem solving

Time management

Reservation systems

Microsoft Office

Operational technology tools

Strumenti

Reservation systems

Microsoft Office

Operational technology tools

Descrizione del lavoro

Vail Resorts in Vermont is hiring for the Winter 2026/2027 season for the Epic Ascent Supervisor role within the Epic Ascent Concierge team, supporting the Epic Ascent Manager with daily operations, coaching, and service execution to deliver exceptional guest experiences for Ski & Snowboard School private lessons and premium resort offerings.

You will work with multiple resort teams to drive service excellence, staffing, and continuous improvement, with starting wage $25.00/hr to $31.32/hr and