Remote Seasonal Concierge Supervisor - Epic Ascent

Vail Resorts; Wisconsin; Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski passes for employees

Discount lift tickets for friends and

Employee discounts on lodging, food, g

401(k) Retirement Plan

Employee Assistance Program

Excellent training and development

Job summary

Vail Resorts is hiring for Winter Seasonal roles including an Epic Ascent Supervisor. This frontline leadership role supports the Epic Ascent Concierge team, coordinates private lessons and premium experiences, and partners with Ski & Snowboard School and other resort teams to deliver exceptional guest service.

The role starts at $25.00/hr – $31.32/hr and requires 2+ years in guest services; 3-5 years in related fields; strong communication and coaching skills; availability for evenings,

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Leadership

Guest services

Communication

Problem-solving

Tools

Reservation systems

Microsoft Office

Job description

Vail Resorts is hiring for Winter Seasonal roles including an Epic Ascent Supervisor. This frontline leadership role supports the Epic Ascent Concierge team, coordinates private lessons and premium experiences, and partners with Ski & Snowboard School and other resort teams to deliver exceptional guest service.

The role starts at $25.00/hr – $31.32/hr and requires 2+ years in guest services; 3-5 years in related fields; strong communication and coaching skills; availability for evenings,