Remote Seasonal Concierge Team Lead

Vail Resorts, Inc.; Indiana; Hybrid; USD 34.000 - 43.000; Vollzeit

Benefits dieser Stelle

Ski passes

Employee discounts

401(k) plan

Training and development

EAP

Zusammenfassung

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Concierge team supporting private lessons, specialty experiences, and premium resort offerings.

You will coach staff, coordinate lessons, and ensure guest service excellence through effective coordination with Ski & Snowboard School and other resort teams. This full-time winter seasonal role offers a starting wage of $25.00 per hour and a range up to $31.32 per hour, with flexible scheduling including evenings, weekends, and

Qualifikationen

• 2+ years in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.

Aufgaben

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Kenntnisse

Guest services

Leadership

Communication

Operations management

Tools

Reservation systems

Microsoft Office

Operational technology tools

Jobbeschreibung

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Concierge team supporting private lessons, specialty experiences, and premium resort offerings.

You will coach staff, coordinate lessons, and ensure guest service excellence through effective coordination with Ski & Snowboard School and other resort teams. This full-time winter seasonal role offers a starting wage of $25.00 per hour and a range up to $31.32 per hour, with flexible scheduling including evenings, weekends, and