Seasonal Epic Ascent Concierge Lead

Vail Resorts; Broomfield (CO); Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Job summary

Vail Resorts seeks an Epic Ascent Supervisor to lead the Epic Ascent Concierge team and support the Epic Ascent Manager in daily operations. You will coach staff, coordinate private lessons, and ensure premium guest experiences across lessons and resort products.

You will work with cross-functional teams to uphold Epic Service standards, manage staffing, and drive service excellence in a fast-paced resort environment. This full-time seasonal role emphasizes guest satisfaction and teamwork.

Qualifications

• 2+ years in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services

Hospitality

Reservations

Operations leadership

Coaching & development

Communication

Microsoft Office

Flexibility

Tools

Reservation systems

Microsoft Office

Operational technology tools

Job description

Vail Resorts seeks an Epic Ascent Supervisor to lead the Epic Ascent Concierge team and support the Epic Ascent Manager in daily operations. You will coach staff, coordinate private lessons, and ensure premium guest experiences across lessons and resort products.

You will work with cross-functional teams to uphold Epic Service standards, manage staffing, and drive service excellence in a fast-paced resort environment. This full-time seasonal role emphasizes guest satisfaction and teamwork.