Seasonal Epic Ascent Concierge Lead

Vail Resorts, Inc.; Crystal Bay (NV); Remote; USD 34,000 - 43,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k)

EAP

Training & development

Job summary

Vail Resorts, Inc. in the United States is seeking an Epic Ascent Supervisor to lead the Concierge team for private lessons, specialty experiences, and premium resort offerings, ensuring guest service excellence and smooth operations.

You will coach staff, coordinate private lessons, manage scheduling, and work with resort partners to uphold Epic Service standards. This is a winter seasonal role with full-time shifts, requiring availability evenings, weekends, and holidays.

Qualifications

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant leadership experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.

Responsibilities

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Skills

Guest services

Leadership

Communication

Problem-solving

Tools

Reservation systems

Microsoft Office

Operational tech tools

Job description

Vail Resorts, Inc. in the United States is seeking an Epic Ascent Supervisor to lead the Concierge team for private lessons, specialty experiences, and premium resort offerings, ensuring guest service excellence and smooth operations.

You will coach staff, coordinate private lessons, manage scheduling, and work with resort partners to uphold Epic Service standards. This is a winter seasonal role with full-time shifts, requiring availability evenings, weekends, and holidays.