Seasonal Customer Experience Specialist

Brobston Group; Palo Alto (CA); In loco; USD 29.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Vision/Dental

Merchandise Discount

PTO balance

Descrizione del lavoro

Nordstrom, Inc. is hiring in Palo Alto, CA, seeking a customer-focused associate who delivers friendly service, resolves returns, supports order pickup, and processes transactions accurately.

You will mentor new hires on the register, build relationships with teammates, and promote loyalty programs while ensuring privacy and security of customer information. Hours vary, including evenings and weekends.

Competenze

• Experience delivering friendly customer service in a retail setting.
• Ability to train and deliver POS/register training to onboard new hires.
• Strong communication and relationship-building skills.

Mansioni

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and solutions-focused approach.
• Accurately process transactions and POS activity to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Maintain security and privacy of customer information through education and compliance.
• Promote Nordstrom Loyalty program and new tools to enhance customer and employee experience.

Conoscenze

Customer service

Relationship building

Multiplatform OS (Windows/iOS/Android)

Clear communication

POS/register training

Task prioritization

Ownership & accountability

Strumenti

POS systems

Descrizione del lavoro

Nordstrom, Inc. is hiring in Palo Alto, CA, seeking a customer-focused associate who delivers friendly service, resolves returns, supports order pickup, and processes transactions accurately.

You will mentor new hires on the register, build relationships with teammates, and promote loyalty programs while ensuring privacy and security of customer information. Hours vary, including evenings and weekends.