Seasonal Customer Experience Specialist

Nordstrom; New York (NY); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a customer-focused team member to provide friendly service at the register, assist with returns and order pickup, and manage transactions accurately. You will mentor new employees on the register and help drive a positive shopping experience.

Hours vary based on business needs, including evenings and weekends, and the role offers comprehensive benefits and discount programs consistent with Nordstrom policies.

Qualifications

• Experience delivering friendly customer service.
• Ability to resolve returns and support order pickup.
• Comfort with processing transactions on POS systems.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Promote Nordstrom Loyalty program and new tools to enhance customer and employee experience.

Skills

Customer service

Relationship building

Communication

Training new hires

Multitasking

Tools

MS Windows

iOS

Android

Job description

Nordstrom is seeking a customer-focused team member to provide friendly service at the register, assist with returns and order pickup, and manage transactions accurately. You will mentor new employees on the register and help drive a positive shopping experience.

Hours vary based on business needs, including evenings and weekends, and the role offers comprehensive benefits and discount programs consistent with Nordstrom policies.