Customer Experience Specialist | POS Pro & Loyalty Advocate

Nordstrom, Inc.; San Jose (CA); Sur place; USD 29 000 - 30 000; Plein temps

Avantages offerts par ce poste

Merchandise Discount

Benefits package

Career growth opportunities

Résumé du poste

Nordstrom, Inc. in California is seeking a customer-focused team member to deliver friendly service, assist with returns and order pickup, and train new hires on the register. You will promote the Nordstrom Loyalty program and uphold privacy and security standards.

Hours vary, including evenings and weekends, offering opportunities to grow in a fast-paced retail environment and contribute to a positive, team-focused store culture.

Qualifications

• Strong ability to build relationships with customers and teammates.
• Clear, effective communication and interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.

Responsabilités

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Process transactions accurately using POS and store systems.
• Troubleshoot customer concerns with empathy and a solutions-focused approach.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.
• Promote Nordstrom Loyalty program and new tools, software, and services.
• Hours vary based on business needs, including evenings and weekends.

Connaissances

Customer service

Relationship building

Communication skills

Multitasking

POS systems

Outils

MS Windows

iOS

Android

Description du poste

Nordstrom, Inc. in California is seeking a customer-focused team member to deliver friendly service, assist with returns and order pickup, and train new hires on the register. You will promote the Nordstrom Loyalty program and uphold privacy and security standards.

Hours vary, including evenings and weekends, offering opportunities to grow in a fast-paced retail environment and contribute to a positive, team-focused store culture.