Seasonal Customer Experience Specialist

Nordstrom; Palo Alto (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Merchandise Discount

Medical/Vision/Dental

Paid Time Away

Job summary

Nordstrom in Palo Alto seeks a customer-focused associate to deliver friendly service, handle returns and orders, and support pickup and transactions. You will train new hires on POS processes, build relationships with teammates, and uphold privacy and security standards.

The role requires strong communication, multi-tasking in a fast-paced environment, and ownership of tasks. Hours include evenings and weekends, with comprehensive benefits and employee discounts.

Qualifications

• Excellent customer service and relationship-building abilities.
• Proficiency with Windows, iOS, and Android.
• Clear communication and interpersonal skills.
• Ability to train staff on POS/register processes.
• Ability to multi-task in a fast-paced environment.
• Strong ownership and accountability.

Responsibilities

• Provide friendly service, resolve returns, support order pickup, and process transactions.
• Troubleshoot customer concerns with empathy and solutions-focused approach.
• Accurately process transactions using POS and store systems.
• Build relationships with teammates and contribute to a positive team environment.
• Protect customer information through education and compliance.
• Promote Nordstrom Loyalty program and new tools.

Skills

Relationship building

OS proficiency

Communication skills

POS training

Prioritization

Ownership

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom in Palo Alto seeks a customer-focused associate to deliver friendly service, handle returns and orders, and support pickup and transactions. You will train new hires on POS processes, build relationships with teammates, and uphold privacy and security standards.

The role requires strong communication, multi-tasking in a fast-paced environment, and ownership of tasks. Hours include evenings and weekends, with comprehensive benefits and employee discounts.