Seasonal Guest Experience & POS Specialist

Nordstrom, Inc.; Arcadia (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical & Vision

Dental

Retirement & PTO

Merchandise Discount

Job summary

Nordstrom, Inc. in Arcadia, CA is seeking a customer service associate who will deliver friendly service, resolve returns, support order pickup, and process transactions accurately.

You’ll mentor new employees on the register and build trust with customers and teammates. You will work with POS and store systems, train others on POS, help with privacy and security, and promote the Nordstrom Loyalty program, while adapting to evenings and weekend shifts.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, WHETHER resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience

Skills

Relationship-building

Tech proficiency (Windows/iOS/Android)

Communication

POS training

Task prioritization

Accountability

Physical stamina

Tools

POS systems

Job description

Nordstrom, Inc. in Arcadia, CA is seeking a customer service associate who will deliver friendly service, resolve returns, support order pickup, and process transactions accurately.

You’ll mentor new employees on the register and build trust with customers and teammates. You will work with POS and store systems, train others on POS, help with privacy and security, and promote the Nordstrom Loyalty program, while adapting to evenings and weekend shifts.