Seasonal Customer Care Specialist

Nordstrom, Inc.; Los Angeles (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. in Los Angeles is seeking a customer-focused associate to deliver friendly service, resolve returns, support order pickup, and process transactions on the register. You will mentor new hires and contribute to a positive team environment, while protecting customer privacy.

The role emphasizes relationship-building, proficiency with Windows, iOS, and Android, and strong communication. Hours may include evenings and weekends, with competitive hourly pay.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program and new tools that enhance the experience.
• Hours vary based on business needs, including evenings and weekends.

Skills

Customer service

Relationship building

POS systems

Training new hires

Multitasking

Communication

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Los Angeles is seeking a customer-focused associate to deliver friendly service, resolve returns, support order pickup, and process transactions on the register. You will mentor new hires and contribute to a positive team environment, while protecting customer privacy.

The role emphasizes relationship-building, proficiency with Windows, iOS, and Android, and strong communication. Hours may include evenings and weekends, with competitive hourly pay.