Seasonal Customer Experience Specialist

Nordstrom, Inc.; Denver (CO); Vor Ort; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Zusammenfassung

Nordstrom, Inc. in Denver is seeking a friendly and proactive Customer Service Associate to create thoughtful customer experiences. You will resolve returns, support order pickup, and process transactions accurately while mentoring new hires on the register.

The role emphasizes relationship building with customers and teammates, operating POS and store systems, protecting customer privacy, and promoting Nordstrom Loyalty and new tools. Hours vary, including evenings and weekends.

Qualifikationen

• Customer service experience in a retail environment.
• Strong communication and interpersonal skills.
• Ability to train new hires on POS systems.
• Ability to resolve issues with empathy and good judgment.
• Comfort with multiple tasks in a fast-paced setting.

Aufgaben

• Deliver friendly service by understanding customer needs from start to finish.
• Resolve returns and exchanges, or support order and pickup inquiries.
• Accurately process transactions using POS and store systems.
• Build relationships with teammates and contribute to a positive team environment.
• Protect the privacy and security of customer information.
• Promote Nordstrom Loyalty and other tools and services.

Kenntnisse

Customer service

Communication skills

Multitasking

Team collaboration

Troubleshooting

Privacy/security awareness

Training others

Tools

POS system

Store systems

MS Windows

iOS

Android

Jobbeschreibung

Nordstrom, Inc. in Denver is seeking a friendly and proactive Customer Service Associate to create thoughtful customer experiences. You will resolve returns, support order pickup, and process transactions accurately while mentoring new hires on the register.

The role emphasizes relationship building with customers and teammates, operating POS and store systems, protecting customer privacy, and promoting Nordstrom Loyalty and new tools. Hours vary, including evenings and weekends.