Seasonal Customer Experience Associate

Nordstrom, Inc.; Palo Alto (CA); Sur place; USD 29 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Résumé du poste

Nordstrom, Inc. in Palo Alto, CA is seeking staff to deliver seamless, friendly service, resolve returns and exchanges, and support order pickup. You will accurately process transactions using POS systems and help maintain inventory accuracy while training new hires on register procedures.

The role focuses on customer relationships, teamwork, and protecting customer information, with opportunities to learn new tools and services that enhance both customer and employee experiences.

Responsabilités

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.

Description du poste

Nordstrom, Inc. in Palo Alto, CA is seeking staff to deliver seamless, friendly service, resolve returns and exchanges, and support order pickup. You will accurately process transactions using POS systems and help maintain inventory accuracy while training new hires on register procedures.

The role focuses on customer relationships, teamwork, and protecting customer information, with opportunities to learn new tools and services that enhance both customer and employee experiences.