Seasonal Client Services Specialist (Front Desk)

H&R Block, Inc.; Hillview (KY); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and match clients with the right tax professional. This role focuses on delivering friendly, personalized service and helping clients feel confident during tax season.

You will schedule appointments, assist in-person, over the phone, or virtually, and keep the office organized. Previous customer service experience and the ability to multi-task are valued, along with proficiency in

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Communication

Phone etiquette

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and match clients with the right tax professional. This role focuses on delivering friendly, personalized service and helping clients feel confident during tax season.

You will schedule appointments, assist in-person, over the phone, or virtually, and keep the office organized. Previous customer service experience and the ability to multi-task are valued, along with proficiency in