Seasonal Client Services & Front Desk Professional

H&R Block, Inc.; Madison Park (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with tax professionals.

The role emphasizes friendly client service, scheduling flexibility, and supporting office operations in person, over the phone, and virtually. Ideal candidates bring experience in customer service, ability to multitask in a fast-paced environment, and strong organization.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible schedule and/or in multiple locations.
• Sales/marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Experience in fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with tax professionals.

The role emphasizes friendly client service, scheduling flexibility, and supporting office operations in person, over the phone, and virtually. Ideal candidates bring experience in customer service, ability to multitask in a fast-paced environment, and strong organization.