Seasonal Client Service Specialist (Front Desk)

H&R Block, Inc.; Newport (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the right tax professional. You will schedule clients and ensure their needs are met across in-person, phone, or virtual interactions.

Strong customer service experience, the ability to multitask in a fast-paced environment, and solid organizational and time-management skills are essential. Proficiency with Microsoft Office is required.

Qualifications

• Experience in a fast-paced environment.
• Background in customer service.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they prefer.
• Ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the right tax professional. You will schedule clients and ensure their needs are met across in-person, phone, or virtual interactions.

Strong customer service experience, the ability to multitask in a fast-paced environment, and solid organizational and time-management skills are essential. Proficiency with Microsoft Office is required.